My Service Canada Account (MSCA): How to access MSCA

Gather your personal documents and information

The PAC is your key to accessing secure online services. It is a seven-character code that will keep your personal information secure and confidential. A PAC is not necessary if you have an EI access code. Please keep it safe and do not share it with anyone.

To obtain a PAC, you must provide:

• your Social Insurance Number;
• your first and last name;
• your date of birth;
• your parent's family name at birth;
• your postal code if you are a Canadian resident; and
  • If you are a foreign resident, please provide your country of residence.

If applying in person, you must also provide:

• a valid (not expired) acceptable proof of identity, such as:
  • birth certificate
  • Canadian passport
  • certificate of Canadian citizenship
  • certificate of Indian status
  • certificate of registration of birth abroad
  • driver's licence (provincial or territorial)
  • health card
  • permanent resident card
  • provincial identification card

You will not be auhorized to request a PAC if:

• we do not have an address on record for you. Once you have updated your information with us, you will be able to request your PAC online.
• our records indicate that your PAC is disabled while requesting your PAC online. In order to access our online services you must contact us to obtain a new PAC by telephone or in person.
• a registered trustee, guardian or other legal representative is taking care of your financial affairs, that person is not authorized to use this service on your behalf. Your representative can make transactions on your behalf by mail, telephone or in-person.

Request a PAC

Register to MSCA

Once you have an access code, you can register for MSCA.

If it is your first time accessing MSCA, you will need:

• your PAC or EI access code
• your SIN
• your date of birth